Shipping Method
1. Order Processing
- All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped, including a tracking number.
2. Shipping Methods & Delivery Times
We use Colete-Online.ro to ensure reliable and cost-effective delivery services across Romania and internationally.
| Destination | Estimated Delivery Time | Shipping Provider |
|---|---|---|
| Romania (Domestic) | 1–3 business days | Colete-Online.ro (Courier) |
| Europe | 3–7 business days | Colete-Online.ro (Courier Partners) |
| International | 7–14 business days | Colete-Online.ro (Courier Partners) |
Note: Actual delivery times may vary due to external factors like customs delays, holidays, or weather conditions.
3. Shipping Rates
Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of your order.
- Free shipping may be offered on select items or orders above a certain value. Check product pages or banners for current offers.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking link provided by Colete-Online.ro. You can also track your shipment directly at https://www.colete-online.ro/.
5. Delivery Issues
If your order is delayed or missing, please:
- Check the tracking number provided in your confirmation email.
- Contact Colete-Online.ro customer service if the package shows as delivered but hasn’t arrived.
- Contact us for assistance with unresolved delivery issues.
6. Shipping Restrictions
We currently do not ship to:
- PO Boxes
- Certain remote or embargoed countries (subject to courier restrictions)
Please contact us before ordering if you are unsure whether we can ship to your location.
7. Contact
If you have any questions or concerns regarding your order or shipping, please contact us at:
Email: office@draculatransylvania.com
Phone: +40 799 955 572