Payment Method

1. Accepted Payment Methods

We currently accept the following payment methods through Netopia Payments:

• Credit / Debit Cards:
  • Visa
  • MasterCard
  • Maestro

Payments are made online at checkout using a secure payment gateway.

2. Payment Security

All card transactions are processed through Netopia Payments’ encrypted platform using SSL technology and 3D Secure authentication, where applicable. This ensures your card details are protected against unauthorized access.

Note: DraculaTransylvania.com does not store or collect any card information. All payment data is handled exclusively by Netopia.

3. Payment Confirmation

After a successful transaction, you will receive:

• An on-screen confirmation of payment
• A confirmation email from DraculaTransylvania.com
• A receipt from Netopia Payments, confirming the payment was processed

Your order will only be processed once payment has been confirmed.

4. Failed or Declined Transactions

If your card is declined or the transaction fails:

• Ensure your card supports online payments and has sufficient funds
• Confirm that 3D Secure authentication is completed successfully
• Try again or contact your bank if the issue persists

You may also contact our support team for assistance.

5. Refunds

If your order is eligible for a refund (as per our [Return & Refund Policy]), it will be issued back to the original card used at the time of purchase. Refunds are processed via Netopia Payments and may take 5–14 business days, depending on your card issuer.

6. Contact

For any payment-related questions, feel free to reach out:

Email: office@draculatransylvania.com
Phone: +40 799 955 572